All non-resident patients are classified as private patients and all the investigations, consultation and treatment procedures will subject to a 10% surcharge.

Patients are classified as private patients when the doctor is requested by name, regardless of their source of referral.

For some private patients, there maybe time when your doctor is unavailable due to some emergency. When this happens, the clinic staff will inform you that another doctor will be assigned to see you instead. If you are not comfortable with this arrangement, you can let the clinic staff know so that she can re-schedule another appointment for you.

Source of Referral	Doctor Requested by Name
	Yes	No
Self
General Practitioner
Government/ Restructured Hospital
Patients discharged from A/B1
Patients discharged from B2/C
Patients transferred from private hospital
SAF Medical Officer
Polyclinics
SGH A & E
Non-Residents

Subsidised Patients

Patients referred by the polyclinics and do not specify a doctor will be classified as a subsidised patient. Subsidised patients may not be attended to by the same doctor at every visit and should the patient request for his/ her preferred doctor, he/she may do so with the understanding that he/she will be charged as a private patient.

Source of Referral	Doctor Requested by Name
	Yes	No
Government/ Restructured Hospital
Patients discharged from B2/C
SAF Medical Officer
Polyclinics
SGH A & E

If this is your first visit to the Specialist Outpatient Clinic (SOC), please bring the following documents (where applicable):

• NRIC or Birth Certificate (if you are under 15) or Passport (if you are foreigner)
• Referral letter from your referring doctor
• Civil Service Card (applicable to civil servants only)
• Medical Benefits Eligibility Card 
• Letter of Guarantee
• Proof of resident status, such as work permit and employment pass
  

Please note that consultation is by appointment and not on a first-come-first-serve basis and MediSave cannot be used for outpatient appointments and procedures carried out.

On your first visit, the Patient Service Officer will give you a personal Outpatient Appointment Card which bears your name, hospital registration number and details about next visit. Please bring along this card with you each time you visit the clinic.

You may settle your bill by cash, credit cards, NETS or personal cheques. Receipts will be issued for all payments. Please check the receipts issued and report any discrepancies to the staff concerned immediately.

If the doctor has prescribed medicines, you can collect and pay for them at the outpatient pharmacies at Level 1 in the same building.

If your doctor has prescribed drugs which are not listed in the hospital’s drug list, you can purchase the drugs from SGH retail pharmacy at Blk 4 Level 1 or any other retail pharmacy.

If there is a follow-up appointment, please obtain an appointment date from our counter staff. The staff will arrange for an appointment date and write it on your Outpatient Appointment Card.

If you have been listed for an elective procedure/ surgery during the consultation, please proceed to the listing room where a nurse will be there to advise you on the following:

a. Scheduled date for the procedure/ surgery and pre-admission tests
b. Estimated bill size of the hospitalisation
c. Things to bring for the hospital stay